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SUPPORT
The technical experts and sales teams at Cardtec Systems put their know how at your disposal to keep you up to speed with the rapidly changing card market - whether you need assistance in facilitating a smooth migration from magnetic stripe to chip card technology or a quick response regarding any other card production and/or personalization concerns.
For expert advice and hassle-free support, the answer to your cards, hardware, software, training, and maintenance issues is one email away [support@cardtecsystems.com].
Our support policy:
Service Level 1
Provide technical assistance and other forms of maintenance service by phone and or electronic mail whenever the service request of the Client is of such nature as can be adequately addressed and resolved in this manner.
Service Level 2
Procure its technical support team to provide on-site technical assistance or any other form of maintenance service at the Client’s operational base within 24 hours whenever the service request is of such nature as can only be adequately addressed and resolved in this manner.
Service Level 3
Procure its Level 2 Technical Support Team from the Service Contractor’s group headquarters overseas to provide onsite technical assistance or any other form of maintenance service at the Client’s operational base within 7 working days whenever the service request is of such nature as can only be adequately addressed and resolved in this manner.
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